customer support

1,323

What do we know about customer knowledge management, and what more do we need to know?

Antecedents, consequences, and moderators of customer KM, suggested avenues for future research, and some definitional issues.

1,397

KM practice tools to establish new relationships with your 3 overarching customer avatars: Compliers, Begrudgers, and Toddlers.

852

The pros and cons of 5 knowledge-enabled enterprise support platforms, including Zendesk, Dixa + Elevio, Jira + Confluence, ServiceNow, and…

386

Jim sees knowledge management as the true game changer for how services and support are provided for customers.

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