Featured Stories
3 Dec 2025
KMGN Global KM Roundtable – KM Trends 2026
11 December 2025, 2pm GMT, virtual online. Exploring the future of knowledge management (KM) through multiple lenses, cultures, and communities.
3 Dec 2025
Success factors and challenges for customer knowledge management (CKM) in service-related sectors
Service sectors include banking, telecommunications, hospitality, contact and call centers, and e-commerce.
26 Nov 2025
RealKM’s Bruce Boyes wins Knowledge Management Award 2025!
Join the KM Award ceremony, online, 11 December 2025, 17:00-19:00 CET.
26 Nov 2025
The changing knowledge role of wikis
A bibliometric analysis finds that that wikis are undergoing an important transformation.
25 Nov 2025
Happy 10th birthday i2Insights! Celebrating a living toolkit for tackling complex problems
I'm greatly honoured to be one of the i2Insights Ambassadors!
19 Nov 2025
Learning by doing, knowing by serving: A knowledge operationalisation model
A knowledge operationalisation model (KOM) for higher education service-learning through experience, to increase knowledge and provide a community service.
19 Nov 2025
AI is changing the Dunning-Kruger Effect, with higher AI literacy correlating with overestimation of competence
Research findings reinforce the need for strategies that foster cognitive resilience and critical engagement with AI.
19 Nov 2025
AI resources update: 1. PwC 2025 Responsible AI survey | 2. ISO/IEC 42001 guide for business | 3. Architectures of Global AI Governance
Three further resources that can assist the implementation of ethical and responsible AI in KM.
18 Nov 2025
The ‘doorman fallacy’: why careless adoption of AI backfires so easily
When you ignore the intangible benefits of a role, it’s easy to argue it can be automated.
14 Nov 2025
KM Triversary Forum Workshops Overview
The KM Triversary Forum sought to inclusively, interactively, and collaboratively develop solutions and resolutions to address the Forum theme.
Patron Showcase
6 May 2021
Because You Need to Know – Bill Kaplan
Deep dive into municipal knowledge challenges. What will society do to improve how we govern? Bill shares his expert perspective.
26 May 2025
The Organizational Zoo: A survival guide to workplace behavior
Dr Arthur Shelley's "OrgZoo" concept is a set of creative metaphor characters that help develop understanding of human interactions and…
1 Jun 2025
Stuart French – Knowledge Management Empowering Teams through Shared Understandings (Victory Lion Podcast)
Discover the incredible journey of Stuart French, a pioneer in knowledge management, as he shares how cultural foundations are crucial…
26 May 2025
KNOWledge SUCCESSion: Sustained Performance and Capability Growth Through Strategic Knowledge Projects
Dr Arthur Shelley's KNOWledge SUCCESSion is structured to build from foundational requirements towards connecting the highly interdependent aspects of success…
16 Apr 2023
Because You Need to Know – Stuart French
Organizational structures that enable knowledge flow with Stuart French.
26 May 2025
Return on Knowledge. How international development agencies are collaborating to deliver impact through knowledge, learning, research and evidence.
Highlighting the connection between the use of evidence, knowledge and learning and a better quality of human life.
4 Jun 2025
Piloting Digitally Enabled Knowledge Management to Improve Health Programs in Rural Bangladesh (Chapter)
How a digitally enabled KM program was designed, piloted, and measured in two districts in Bangladesh.
17 Oct 2025
Brett J. Patron, CKM
With more than 12 years in the knowledge management (KM) field, Brett Patron is currently a Principal Consultant with Knoco…
9 Apr 2021
KnowledgeWebCast Episode 4 – Dr Arthur Shelley
Dr Arthur Shelley is a capability development and knowledge strategy consultant with over 30 years professional experience, and a RealKM…
2 Jun 2025
Reverse Bloom: A new hybrid approach to experiential learning for a new world
More effective learning can be achieved by reversing the order of the cognitive domain of Bloom's taxonomy, and reintroducing the…
2 Jun 2025
Stuart French – Delta Knowledge blog
A blog about collaboration cultures, social networks, agile knowledge management (KM) and associated methods that help organisations respond intelligently to…
10 Jun 2020
Because You Need to Know – Dr Arthur Shelley
A crisp perspective of how knowledge ecosystems future proof organizations, communities, and society overall. Leadership is not management - are…






























