Unfortunately KM has a mixed track record in regard to evidence-based practice. There’s a tendency for people working in KM to rely heavily on their professional expertise, to the exclusion of other sources of evidence, in particular research findings. And, when research findings are used in KM, it’s evident that the quality and relevance of studies is often not being adequately appraised.
This ongoing series of articles will assist you to understand why evidence-based practice is needed in KM, and how to go about it.
From the articles below, it is suggested that you begin with the slides and notes from Bruce Boyes’ KMSG18 conference keynote presentation, followed by the introductory article “The disastrous effects of opinion-based decisions, and how knowledge management can be better evidence-based”.