ABCs of KM
-
Factors supporting and hindering effective human-AI collaboration in knowledge ecosystems
An integrative framework to assist organizations with the effective adoption of artificial intelligence (AI).
-
Six key steps for stakeholder engagement
How can you systematically plan the engagement of stakeholder knowledge?
-
In the know: 1. 25 practical tools to get your organisation’s mojo back | 2. Stay calibrated to debias decision-making
In the know is a regular roundup of knowledge management (KM) items of interest.
-
Employees are a key (and often overlooked) source of strategic insight
Research finds that employees, rather than outside experts, have the most useful knowledge during turbulent times.
-
Bruce Boyes’ presentation to KM Trends 2026: Two very different scenarios for AI in KM
One scenario for the future of AI in KM presents a bad outcome, and the other a good outcome.
-
Integrating knowledge management and relational governance to rebuild trust in public administration
A three-stage framework for integrating KM and relational governance to address the institutional trust crisis.
-
Strengthening the roles of librarians as stewards of indigenous knowledge
The diverse roles that librarians play in managing indigenous knowledge, and the characteristics and skills they need.
-
Success factors and challenges for customer knowledge management (CKM) in service-related sectors
Service sectors include banking, telecommunications, hospitality, contact and call centers, and e-commerce.
-
In the know: 1. Guidebook for Deliberative Engagement | 2. Surfacing Worldviews of Change
In the know is a regular roundup of knowledge management (KM) items of interest.
-
Stories of self, us, and now: A tool for navigating uncertainty
Moving groups from individual experiences of uncertainty (Self) to shared meaning (Us), and toward concrete action steps (Now).
