Articles
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Strengthening the roles of librarians as stewards of indigenous knowledge
The diverse roles that librarians play in managing indigenous knowledge, and the characteristics and skills they need.
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What are small language models and how do they differ from large ones?
Small language models are like specialised tools in a toolbox, compared to something like ChatGPT that brings the whole workshop.
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When good parts make a bad whole
When a combination of people or things doesn't work, misfit bias can make the individual parts seem worse than they…
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Advances & challenges in foundation agents: Section 1.3.2 – Core concepts and notations in the agent loop
The agent framework architecture and a formal definition of foundation agents.
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Success factors and challenges for customer knowledge management (CKM) in service-related sectors
Service sectors include banking, telecommunications, hospitality, contact and call centers, and e-commerce.
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In the know: 1. Guidebook for Deliberative Engagement | 2. Surfacing Worldviews of Change
In the know is a regular roundup of knowledge management (KM) items of interest.
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Stories of self, us, and now: A tool for navigating uncertainty
Moving groups from individual experiences of uncertainty (Self) to shared meaning (Us), and toward concrete action steps (Now).
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When AI gets science wrong
When summarising scientific research, AI tools drew inaccurate or overly broad conclusions in up to 73% of cases.
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Advances & challenges in foundation agents: Section 1.3.1 – From language models to AI agents
To grant an LLM the street-smarts of an AI agent, we must graft on several faculties.
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The changing knowledge role of wikis
A bibliometric analysis finds that that wikis are undergoing an important transformation.
