I’ve been a “tech person” since 1997—when internet came from dialup modems! Sure, there was that time I stepped away to develop my creativity for a while, but an unshakable belief in the power of knowledge management drew me back to my people. My talent for improving the operational workflows of today’s knowledge workers is enhanced by my extensive network in the ITSM, KM, and startup communities, and backed by certifications in service management and Knowledge Centered Service®. I love working with leaders wanting to bring success to their teams and customers. If you’re a highly motivated executive and you’re looking for some 1:1 knowledge strategy coaching, apply on my website. Regular sessions are only available to a limited number of applicants.