Because You Need to Know News & community

Because You Need to Know – Jim Mullins

Jim Mullins sees knowledge management as the true game changer for how services and support are provided for customers

Edwin K. Morris14 Jan 2021

904 Less than a minute

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Knowledge management and e-services professional Jim Mullins is our guest. Located in Ireland, he has 25 years’ experience in the technology industry and has gained a deep passion for knowledge management.

He has served in technical support, training and development, as well as e-support. Jim sees knowledge management as the true game changer for how services and support are provided for customers.

Edwin K. Morris

Edwin K. Morris has been the president and founder of Pioneer Knowledge Services, which produced Because You Need To Know, an educational program with the mission of educating and bringing awareness around knowledge management and nonprofit concerns.

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Edwin K. Morris

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