737 MAX
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Heart of the problems with Boeing, Takata, & Toyota
Heart of the problems with Boeing, Takata, & Toyota (part 5): Boeing’s continued knowledge mismanagement
Five years ago, knowledge management (KM) failures contributed to Boeing's fatal 737 MAX crashes. Has anything changed?
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Heart of the problems with Boeing, Takata, & Toyota
Heart of the problems with Boeing, Takata, and Toyota (part 2): Current approaches to KM aren’t adequately addressing complexity
Boeing didn’t achieve the right balance in the situational awareness knowledge challenge. But how could this be, when Boeing has…
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Heart of the problems with Boeing, Takata, & Toyota
Heart of the problems with Boeing, Takata, and Toyota (part 1): The situational awareness knowledge challenge
Boeing's fatal 737 MAX crashes highlight the challenge of achieving the right balance between too much and too little information.
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News & community
The KM transformation outlook (KM Asia 2019 presentation)
Using a storytelling approach to shed light on serious issues at the interface of technology and people in the aircraft…
