Tools & methods
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AI-based KM features for knowledge-centered services [Generative AI & KM series part 7]
Knowledge-centered services KM processes where generative AI has augmented their experience.
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AI-based KM features for knowledge discovery and generation [Generative AI & KM series part 6]
Knowledge discovery and generation KM processes where generative AI has augmented their experience.
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AI-based KM features for expertise discovery and dissemination [Generative AI & KM series part 5]
Expertise discovery and dissemination KM processes where generative AI has augmented their experience.
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AI-based KM features for knowledge retention and reuse [Generative AI & KM series part 4]
Knowledge retention and reuse KM processes where generative AI has augmented their experience.
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AI-based KM features for knowledge co-development and exchange [Generative AI & KM series part 3]
Knowledge co-development and exchange KM processes where generative AI has augmented their experience.
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AI integration strategy for learning and knowledge management solutions [Generative AI & KM series part 1]
A comparative study of 100 generative AI-based tools in the context of learning & knowledge management (KM).
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Problem Framing Canvas: Making Sense of Problems for Better Responses
Spending time understanding and making sense of your problem increases your capacity to respond effectively.
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Twelve tools to integrate with knowledge management practices for better customer experiences
KM practice tools to establish new relationships with your 3 overarching customer avatars: Compliers, Begrudgers, and Toddlers.
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Understanding Diversity Primer – Integration and Implementation Insights
Diversity is a very important aspect of knowledge management (KM). The Understanding Diversity Primer provides valuable insights relevant to KM.