Because You Need to Know – Susan Tenby (Episode 1)

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Susan Tenby:

• Global Director of Community at TechSoup where I oversee TechSoup’s Social Media, Community Forums and Events, Net Squared program, and will develop the overall Community Management strategy for TechSoup.
• Online Community, Social Media and Partnership Director of Caravan Studios, where I run all the social media channels, recruit volunteers, identify and engage influencers, curate relevant content, plan and participate in both online and on-the-ground monthly events, speak publicly on behalf of the organization and spearhead development opportunities via network mapping and creation.
• TechSoup Online Community and Social Media Director, where I was responsible for the strategy behind the community team’s promotion, management and direction of the TS community forums and social media channels.
• Designing a social networking and live, interactive event plan across the social graph for the community that TechSoup serves.
• Runs the social media accounts for the legendary all-female rock band, The Go-Go’s.
• Launched a community of over 400 nonprofit staff members and volunteers in Second Life.
• Asked to Testify before the US Congress about this work in virtual worlds.
• Runs an active monthly online community meet-up in San Francisco for fellow online community managers in he SF Bay Area to exchange ideas and best practices with a membership of over 1500.
• Frequently speaks at conferences on online community & social media best practices.
• Subject matter expert who writes and consults on the topic of online community building in its various forms.
• Has deep understanding of what it takes to launch and sustain a community from the ground-up and has done this successfully many times with many of my philosophies being kept in practice for over 10 years.
• Specialties: Second Life, social networking apps, conference speaking appearances, clips, blogs, groups, listserv’s, community management.