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Yammer loses Community Support Managers

Yammer, the enterprise microblogging service that started like Twitter and now looks like Facebook, has been a favourite of many knowledge managers who saw it as a way to foster tacit knowledge exchange.

Yammer was acquired by Microsoft in 2012 as an unspoken acknowledgement that the social tools in SharePoint 2010 were seriously sub-par. Despite bundling it with Office365, Microsoft has never worked out how to make it integrate and fit really well with its other overlapping collaborative offerings of SharePoint and Skype for Business.

The recent news that Microsoft has axed Yammer’s Community Support Team of 40 staff puts Yammer further on the outer. It is hard to escape the conclusion that Microsoft is finding it difficult to sell Yammer to the enterprise, and just another reminder for KM professionals that justifying the ROI of enterprise-wide KM initiatives can be a significant challenge.

Stephen Bounds

Stephen Bounds is an Information and Knowledge Management Specialist with a wide range of experience across the government and private sectors. As founding editor of RealKM and Executive, Information Management at Cordelta, Stephen provides clear strategic thinking along with a hands-on approach to help organisations successfully develop and implement modern information systems.

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