tacit knowledge
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Tacit knowledge for business benefit
Case studies of tacit knowledge for business benefit (part 4): The importance of relational capital in leveraging tacit knowledge
Relational capital is essential in being able to leverage tacit knowledge for successful international business cooperation.
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Tacit knowledge for business benefit
Case studies of tacit knowledge for business benefit (part 3): Safer air travel
Boeing didn't tell airline pilots about a system that caused two crashes with 346 deaths, whereas Airbus involves airline pilots…
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Tacit knowledge for business benefit
Case studies of tacit knowledge for business benefit (part 2): Effective localization for successful global expansion
US retail giant Walmart leads the Fortune 500, but has had mixed results internationally because it hasn't localized. KFC shows…
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Tacit knowledge for business benefit
Case studies of tacit knowledge for business benefit (part 1): Improved quality and reduced recalls
Three case studies, one of failure and two of success, highlighting the benefits of engaging the tacit knowledge of customers.
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Artificial intelligence
Digital humans as knowledge carriers: How AI avatars transform knowledge storage and transfer
How AI-powered digital humans can store, transfer, and manage knowledge in organizations, particularly in industries where expertise is highly valuable.
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Artificial intelligence
Integrating LLMs with local knowledge bases assists sustainability, but neglects tacit knowledge and complexity
LLM-LKB integration has value, but misses tacit knowledge, which is important to achieving sustainability in the face of complex realities.
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Artificial intelligence
Fallacies and tyrannies to avoid in Gen-AI implementation
Strategies for avoiding pitfalls as you take your first steps into using generative AI for your knowledge management or decision-support…
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ABCs of KM
Mitigating knowledge leaks in organisations
Why knowledge leaks occur, and some practical steps which organisations could take to mitigate knowledge leaks.
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Brain power
A knowledge management perspective on the influx of “TikTok refugees” into the RedNote app
The migration of "TikTok refugees" involves the transfer, sharing, and creation of personal knowledge, as well as the platform's knowledge…
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ABCs of KM
Moving beyond DIKW and SECI: conceptualization of knowledge as dynamic flows
Knowledge is a dynamic, recursive, and non-linear process, and traditional distinctions between tacit and explicit don't capture the full complexity…
