recalls

Tacit knowledge for business benefit

Bruce Boyes25 Jun 2025
1,959

Case studies of tacit knowledge for business benefit (part 1): Improved quality and reduced recalls

Three case studies, one of failure and two of success, highlighting the benefits of engaging the tacit knowledge of customers.
Heart of the problems with Boeing, Takata, & Toyota

Bruce Boyes18 Jul 2019
2,821

Heart of the problems with Boeing, Takata, and Toyota (part 3): Toyota, Takata, and cognitive biases

Unfortunately it’s not just aviation and medicine that are experiencing life-threatening problems at the complex interface between technology and people.
News & community

Bruce Boyes3 May 2019
1,728

The KM transformation outlook (KM Asia 2019 presentation)

Using a storytelling approach to shed light on serious issues at the interface of technology and people in the aircraft…

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Case studies of tacit knowledge for business benefit (part 1): Improved quality and reduced recalls

Heart of the problems with Boeing, Takata, and Toyota (part 3): Toyota, Takata, and cognitive biases

The KM transformation outlook (KM Asia 2019 presentation)