government
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Systems & complexity
A systems approach to change in government
A recent paper reminds us of the potential for more systemic change within the public sector, and the reality of…
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Community
Call for government decisions to be based on evidence, not prejudice
Proposed priority actions to link efficient access to quality information to the skills and competencies of library and information professionals.
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ABCs of KM
Knowledge principles for government
The National Archives of the United Kingdom has produced a set of Knowledge Principles for Government.
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Systems & complexity
Society under surveillance
What is the impact of mass surveillance on behaviour? A snapshot of effects with current developments.
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Community
Editorial: Failure demand at the heart of dissatisfaction with Centrelink
Failure demand is caused when processes don't meet the needs of customers. Centrelink needs to get serious about fixing failure…
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Systems & complexity
System Failure: Why governments must learn to think differently
System Failure provides an introduction to systems thinking and why it is of critical importance. The traditional model of public…