customer service
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ABCs of KM
Why retailers should be sharing knowledge
Research finds that the most innovative stores were ones that had a good balance between knowledge flowing in and knowledge…
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Tools & tech
Knowledge Bird’s report on the top 5 enterprise support platforms and their pros & cons
The pros and cons of 5 knowledge-enabled enterprise support platforms, including Zendesk, Dixa + Elevio, Jira + Confluence, ServiceNow, and…