Because You Need to Know – Dr Hanlie Smuts
South Africa does knowledge management: guest Dr Hanlie Smuts
This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.
Dr Hanlie Smuts has been an associate professor in the Department of Informatics at the University of Pretoria since 2017. She is a valued RealKM Magazine contributor, having authored the Knowledge visualization series and co-authored the article Artificial intelligence (AI) and knowledge management (KM): two sides of the same coin?
During her tenure in industry, Dr Smuts delivered consistent customer relevance across all digital touch points by empowering customers through convenient and effective self-service, and by driving growth through personalized digital offerings and adjacent ecosystems. Her lecturing and research role focuses on IT and the organization, with particular emphasis on Society 5.0, digital transformation, big data management, artificial intelligence and knowledge management.
Dr Smuts is the deputy chair of the Knowledge Management South Africa (KMSA) board and has published several papers and book chapters in her field of study.