ABCs of KM

Facilitation insights guide

In an article in K&IM Refer, the Journal of the CILIP Knowledge and Information Management (K&IM) Group, K&IM Ambassador Paul Corney describes what he considers to be the eight essential skills of an information and knowledge manager. These “eight ‘ates” are investigate, navigate, negotiate, facilitate, collaborate, communicate, curate, and celebrate.

At the recent KM Asia 2019 conference in Hong Kong, the importance of one of these skills in particular – facilitation – was emphasised. Facilitation has an important role in evidence-based practice.

A useful resource for knowledge managers in regard to facilitation skills is the facilitation insights guide prepared by Bob Dick, which provides tips and techniques for group facilitation.

Bob Dick has high-level expertise and extensive experience in community engagement and facilitation. As I discuss in a previous article, I’ve found his problem-solving communication approach to be invaluable. I learnt this approach from him while undertaking organisational psychology studies at the University of Queensland, Australia in 1991.

Facilitation Insights

Header image: Facilitating a “How to work with knowledge providers?” workshop during the Land & Water Australia Knowledge for Regional Natural Resource Management Program. Bruce Boyes, CC BY-SA 4.0.

Also published on Medium.

Bruce Boyes

Bruce Boyes ( is editor, lead writer, and a director of the award-winning RealKM Magazine ( and currently also teaches in the University of NSW (UNSW) Foundation Studies program in China. He has expertise and experience in a wide range of areas including knowledge management (KM), environmental management, program and project management, writing and editing, stakeholder engagement, communications, and research. Bruce holds a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics). With a demonstrated ability to identify and implement innovative solutions to social and ecological complexity, Bruce's many career highlights include establishing RealKM Magazine as an award-winning resource for knowledge managers, using agile and knowledge management approaches to oversee the implementation of an award-winning $77.4 million river recovery program in western Sydney on time and under budget, leading a knowledge strategy process for Australia's 56 natural resource management (NRM) regional organisations, pioneering collaborative learning and governance approaches to support communities to sustainably manage landscapes and catchments, and initiating and teaching two new knowledge management subjects at Shanxi University in China.

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