A recent article not only provides useful information about a knowledge management tool, but also highlights how organisations can share knowledge about their practices for the benefit of others, with the article having been published on Google’s re:Work website. The re:Work site was established in 2015 with the aim of sharing knowledge about and encouraging data-driven HR practice and research.
The article discusses Google’s postmortem culture. Google uses “postmortems” to capture and share the lessons of failure, alerting that “Failures are an inevitable part of innovation and can provide great data to make products, services, and organizations better.”
Google advises that while it has primarily used postmortems to understand engineering problems, a wide range of tech and non-tech organizations can benefit from postmortems as a critical analysis tool after any event, crisis, or launch. Google believes that the influence of a postmortem extends beyond that of any document and singular team, and into the culture of the organization itself. Some of the cultural tenets within its process that they find particularly valuable are:
- Encouraging blameless and constructive feedback.
- Removing blame from a postmortem can enable team members to feel greater psychological safety to escalate issues without fear.
- Focusing on improvement and resilience.
- Promoting an iterative and collaborative process.
The article also introduces a new re:Work postmortem tool and provides an example of a postmortem. Further postmortem information can be found in chapter 15 of Google’s Site Reliabilty Engineering book.