Xiaomi
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Tacit knowledge for business benefit
Case studies of tacit knowledge for business benefit (part 1): Improved quality and reduced recalls
Three case studies, one of failure and two of success, highlighting the benefits of engaging the tacit knowledge of customers.
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Heart of the problems with Boeing, Takata, & Toyota
Heart of the problems with Boeing, Takata, and Toyota (part 4): Embracing a different approach to knowledge management
A complex system can only be understood by understanding the small particular parts of day to day interaction. In order…
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Systems & complexity
Active knowledge exchange with users and partners in open innovation: the case study of Xiaomi
Just what it is that makes Xiaomi’s approach so effective?
