Getting to the heart of the problems with Boeing, Takata, and Toyota (part 3): Toyota, Takata, and cognitive biases
Unfortunately it’s not just aviation and medicine that are experiencing life-threatening problems at the complex…
How leaking knowledge can derail quality improvements
Quality performance improves over time, however there are also instances where quality declines due to…
What is a competency? [EKM Series]
Competence involves two distinct but complementary ideas, and the two ideas are synthesized in the…
Knowledge Management and ISO 9001:2015
An organisation will need to have many knowledge management elements operating as part of its…