quality
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Tacit knowledge for business benefit
Case studies of tacit knowledge for business benefit (part 1): Improved quality and reduced recalls
Three case studies, one of failure and two of success, highlighting the benefits of engaging the tacit knowledge of customers.
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Heart of the problems with Boeing, Takata, & Toyota
Heart of the problems with Boeing, Takata, and Toyota (part 3): Toyota, Takata, and cognitive biases
Unfortunately it’s not just aviation and medicine that are experiencing life-threatening problems at the complex interface between technology and people.
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Brain power
How leaking knowledge can derail quality improvements
Quality performance improves over time, however there are also instances where quality declines due to knowledge leakage.
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ABCs of KM
What is a competency? [EKM Series]
Competence involves two distinct but complementary ideas, and the two ideas are synthesized in the notion of competent action.
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ABCs of KM
Knowledge Management and ISO 9001:2015
An organisation will need to have many knowledge management elements operating as part of its quality management system in order…
