metrics
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ABCs of KM
How wolves change processes: Understanding second and third order effects in knowledge management
As a knowledge manager changes a process, the additional effects from changing the process must be realized.
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ABCs of KM
Cruise control
In both business and personal lives, people will cruise through without thinking. This is where knowledge management can assist.
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Book reviews and releases
The Value of Knowledge: The Economics of Enterprise Knowledge and Intelligence
Practical frameworks and methods for the knowledge professional and organizations to identify, actualize, and maximize the economic value of knowledge.
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Systems & complexity
Why you get “results” when you pay for results
Financial incentives have unprecedented ability to strongly distort behaviour, often in undesirable ways.
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ABCs of KM
Proposed knowledge management metrics for public sector organizations
Measurement is a key element to track the progress and effectiveness of knowledge management initiatives.
