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KM transformation must consider “how” we do things, and not just “what” we do (KMSG18 keynote)

This article is part of an ongoing series of articles on evidence-based knowledge management.

I was very pleased to participate in the recent Knowledge Management Singapore 2018 (KMSG18) conference, on behalf of RealKM Magazine. I experienced an excellent range of presentations and discussions, and made some great connections.

I delivered a keynote presentation and masterclass at KMSG18. The slides and notes from my keynote presentation, titled “KM transformation must consider “how” we do things, and not just “what” we do”, can be downloaded below.

Also published on Medium.

Bruce Boyes

Bruce Boyes ( is editor, lead writer, and a director of the award-winning RealKM Magazine ( and currently also teaches in the University of NSW (UNSW) Foundation Studies program in China. He has expertise and experience in a wide range of areas including knowledge management (KM), environmental management, program and project management, writing and editing, stakeholder engagement, communications, and research. Bruce holds a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics). With a demonstrated ability to identify and implement innovative solutions to social and ecological complexity, Bruce's many career highlights include establishing RealKM Magazine as an award-winning resource for knowledge managers, using agile and knowledge management approaches to oversee the implementation of an award-winning $77.4 million river recovery program in western Sydney on time and under budget, leading a knowledge strategy process for Australia's 56 natural resource management (NRM) regional organisations, pioneering collaborative learning and governance approaches to support communities to sustainably manage landscapes and catchments, and initiating and teaching two new knowledge management subjects at Shanxi University in China.

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