Tools & methods

Report reveals our bad email habits

Originally posted on The Horizons Tracker.

Despite numerous proclamations that email would be dead, we still do an awful lot of it each working day. It can often reach overwhelming proportions, with the average business person said to get nearly 100 emails per day.

A recent report by the Future Work Centre suggests that the problem isn’t so much the volume of the emails we receive however, but rather the habits we’ve developed to deal with them.

Good and bad email habits

The study saw around 2,000 working people surveyed about their email habits and behaviors. They were especially looking to discover what factors influence our satisfaction levels with email. Was technology more influential than personality, for instance.

The analysis revealed some pretty poor habits and behaviors when it comes to how we manage our email. For instance, many of us have notifications set for when we get a new email, whilst even more tended to leave their email application open all day.

What’s more, there was also a pernicious habit of checking emails at unsociable hours. Whilst those workaholics may think they’re getting a head start on things, all they appear to do is load up on stress.

“Our research shows that email is a double-edged sword. Whilst it can be a valuable communication tool, it’s clear that it’s a source of stress of frustration for many of us. The people who reported it being most useful to them also reported the highest levels of email pressure! But the habits we develop, the emotional reactions we have to messages and the unwritten organisational etiquette around email, combine into a toxic source of stress which could be negatively impacting our productivity and wellbeing,” the researchers say.

The report goes on to say that many of the efforts by organizations to limit the negative impact of email have had limited success, as people are inherently different, both in how they use email and how it stresses them out.

Nonetheless, they have provided a few tips to help us to have a healthier relationship with email:

  • To the early morning/late night checkers – put your phone away, do you really need to check your email?
  • How about planning your day and prioritising your work, before the priorities of others flood your inbox?
  • Consider turning off ‘push notifications’ and/or turning off your email app for portions of the day, and take control of when you receive email.

Article source: Report reveals our bad email habits.

Image source: Drowning in email by Xavier Vergés is licenced by CC BY 2.0.

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Adi Gaskell

I'm an old school liberal with a love of self organizing systems. I hold a masters degree in IT, specializing in artificial intelligence and enjoy exploring the edge of organizational behavior. I specialize in finding the many great things that are happening in the world, and helping organizations apply these changes to their own environments. I also blog for some of the biggest sites in the industry, including Forbes, Social Business News, Social Media Today and, whilst also covering the latest trends in the social business world on my own website. I have also delivered talks on the subject for the likes of the NUJ, the Guardian, Stevenage Bioscience and CMI, whilst also appearing on shows such as BBC Radio 5 Live and Calgary Today.

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