David Heinemeier Hansson
explores the gap between the Amazon depicted in a New York Times exposé on its culture and the perceptions of CEO Jeff Bezos. Hansson alerts that subordinate managers won’t want to bring their issues to the CEO, even if invitations of open doors are extended. He advises that “The only reliable way to get this sort of information is to ask”.
About the Author
Bruce Boyes (www.bruceboyes.info) is editor and lead writer of the award-winning RealKM Magazine (www.realkm.com) and currently also teaches Academic English as part of the University of NSW (UNSW) Foundation Studies program in China. He has expertise and experience in a wide range of areas including knowledge management (KM), environmental management, program and project management, writing and editing, stakeholder engagement, communications, and research. Bruce holds a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics).
With a demonstrated ability to identify and implement innovative solutions to social and ecological complexity, Bruce’s many career highlights include establishing RealKM Magazine as an award-winning resource for knowledge managers, using agile approaches to oversee the implementation of an award-winning $77.4 million river recovery program in western Sydney on time and under budget, leading a knowledge strategy process for Australia’s 56 natural resource management (NRM) regional organisations, pioneering collaborative learning and governance approaches to empower communities to sustainably manage landscapes and catchments, and initiating and teaching two new knowledge management subjects at Shanxi University in China.