communication
-
Heart of the problems with Boeing, Takata, & Toyota
Heart of the problems with Boeing, Takata, & Toyota (part 5): Boeing’s continued knowledge mismanagement
Five years ago, knowledge management (KM) failures contributed to Boeing's fatal 737 MAX crashes. Has anything changed?
-
Brain power
How to communicate when teams are disparate?
Research finds that the best approach to ensuring adequate communication in modular production is to divide teams into one of…
-
Artificial intelligence
Evidence shows AI systems are already too much like humans. Will that be a problem?
LLMs promise to make information more widely accessible, but at the same time, these systems are seductive.
-
Because You Need to Know
Because You Need to Know – Dr Fred Moss
Being human: organizational interactions with Dr Fred Moss.
-
Brain power
Beware using email to deliver important information
The lack of vocal cues in an email makes misunderstandings common. So what can managers do to ensure that email…
-
Brain power
The role of frames and framing in communication and change
Frames are mental structures that shape the way we see the world. They shape our goals, plans, actions, and what…
-
Because You Need to Know
Because You Need to Know – Liesa Witt
The many shades of the art of knowledge in organizations with Liesa Witt.
-
Brain power
Messages can trigger the opposite of their desired effect − but you can avoid communication that backfires
Why well-meaning attempts to inform, persuade or correct misinformation go awry, and ways to avoid these backfires.
-
Decolonising knowledge & KM
Knowledge translation and multilingualism
How can knowledge translation be made more effective in countries where multiple languages are spoken?
-
Brain power
Being vague won’t help you to influence others
In carefully planned experiments, researchers aimed to understand how people react to vague and direct answers to questions.
