A long-standing challenge of Knowledge Management has been answering the question: “How can I measure the effectiveness of KM tools and techniques?” Any strategy for organisational change and improvement needs externally valid, hard to game benchmarks that can be used to better assess success.
KnowQuestion has been exploring the use of trust as a way to evaluate KM success. The rationale is that trusting a person or organisation is a choice to delegate decisions to the knowledge of others. As such, levels of trust strongly correlate to confidence in the knowledge and knowledge practices of the trusted party.
The TrustRadar™ benchmark was developed as a way to provide a simple evaluation in five dimensions about different forms of trust. Based on the benchmark results, useful and tangible suggestions can be offered for improving scores based on KM theory and practice.
Applying TrustRadar is a simple 3-step process:
- Identify the team, branch, or organisation being targeted for assessment (the ‘target group’) and the domain of knowledge and expertise being evaluated.
- Invite at least 3 people external to the target group to complete the 15-20 minute TrustRadar questionnaire.
- Provide the aggregated scores from the questionnaire to the target group for review, with suggested courses of action.
TrustRadar can also be used as a self-assessment tool, but this will produce less robust results due to issues of perception bias.
Beta test program starting
KnowQuestion is currently seeking beta testers for TrustRadar to provide feedback on the clarity of the developed questions, and to validate the perceived accuracy and usefulness of results obtained. Participants in the beta program may choose to either self-assess (noting the caveats above) or nominate external assessors who will each receive a link to the questionnaire to complete.
The beta program will commence at the end of September. After the TrustRadar exercise is complete, participants will receive a follow-up questionnaire requesting feedback on their experiences with the tool. If you are interested, sign up for the beta program at trustradar.info.
Alternatively, to sign up for future TrustRadar news without participating in the beta, simply register at trustradar.info and uncheck the beta test participant option.