ROI
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ABCs of KM
Potential alternative approaches to evaluating knowledge management (KM) program performance
Three performance evaluation approaches that can demonstrate outcomes as well as outputs: program logic and performance story reports, most significant…
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Brain power
Why the concept of “valuing” knowledge and information can be misleading
Exploring the peculiarity (and the problem) of valuing information and knowledge.
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ABCs of KM
Inverting investment modelling to add rigour to benefits management
One of the classic problems facing corporate capabilities such as knowledge management is that it can be difficult to justify…