quality
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Getting to the heart of the problems with Boeing, Takata, and Toyota
Getting to the heart of the problems with Boeing, Takata, and Toyota (part 3): Toyota, Takata, and cognitive biases
Unfortunately it’s not just aviation and medicine that are experiencing life-threatening problems at the complex interface between technology and people.
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Brain power
How leaking knowledge can derail quality improvements
Quality performance improves over time, however there are also instances where quality declines due to knowledge leakage.
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ABCs of KM
What is a competency? [EKM Series]
Competence involves two distinct but complementary ideas, and the two ideas are synthesized in the notion of competent action.
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ABCs of KM
Knowledge Management and ISO 9001:2015
An organisation will need to have many knowledge management elements operating as part of its quality management system in order…