online
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Brain power
Making requests is better in person than over Zoom
Asking for help in person gives a much better chance of a “yes” response, with email the least effective method,…
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Brain power
How we inadvertently worsen online echo chambers
"Information cascades," in which individuals observe and adopt the behavior of others, allow the actions of a few individuals to…
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Brain power
Collaborating with care: Experiences from a virtual workshop
How to create online workshops that are productive and at the same time engaging, caring, and fun.
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Book reviews and releases
Report review – State of Community Management 2020
The State of Community Management 2020 report offers useful insights, but has a very narrow focus on community platforms from…
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Brain power
Lessons to learn from professional fact checkers
A recent study highlights the importance of developing robust guidelines for people of all ages to use when assessing the…
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In the news
Experts divided on the future of truth and misinformation online
Experts are evenly split on whether the coming decade will see a reduction in false and misleading narratives online.
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Tools & techniques
What can be done about the growing problem of false online information?
A new platform called "Hoaxy" is showing promise in tackling the growing problem of misinformation online.
