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Net Promoter Score (NPS)

YABI (yet another bad KPI) – the problems with Net Promoter Score

Stephen Bounds / 10 January 2018

Jared Spool has a great article about the significant problems with using NPS as a…

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RealKM Magazine is excited to be the winner of a Platinum Award in the 2020 AuSKM Awards, and the Knowledge and Information Award in the 2018 CILIP K&IM Awards!

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