Because You Need to Know – Joseph A Michelli

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times’ #1 bestselling author. His books include:

• Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
• The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
• Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
• Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People
• The Zappos Experience: 5 Principles to Inspire Engage and WOW
• Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
• The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
• When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the “World- Famous” Pike Place Fish Market in Seattle
• Customer Magic: The Macquarie Way – How to reimagine customer experience to transform your business.