This interview is part of the KnowledgeWebCast series.
Bill talks about:
- how his KM journey began
- his very interesting KM philosophy
- digital transformation, artificial intelligence, industry 4.0, and their relationship with KM
- the importance of, and need for, KM standards
- how the ISO 30401 KM standard can help organisations, and how the standard should evolve from here
- the importance of KM strategy
- agility of organizational learning
- knowledge leadership.