Centrelink
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Nudge theory
Behavioural ‘experts’ quietly shaped robodebt’s most devilish details – and their work in government continues
Nudging was an aspect of the Australian Government's unlawful "robodebt" scheme.
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Community
Magic skills: Leadership styles and community-based knowledge management (#NotMyDebt series part 3)
“We've done a lot, but we've maintained a singular focus. I would continually just bring us back: ‘we just focus…
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Community
A space to talk into: community building, knowledge management, and robodebt (#NotMyDebt series part 2)
“I think that the main thing that happened is if you're going to create a bit of a space where…
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Community
Blame aversion versus risk aversion (#NotMyDebt series background)
How could such a poorly conceived, designed and implemented project ever manage to get off the drawing board, squirm its…
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Community
Editorial: Failure demand at the heart of dissatisfaction with Centrelink
Failure demand is caused when processes don't meet the needs of customers. Centrelink needs to get serious about fixing failure…
