Centrelink

1,189

Behavioural ‘experts’ quietly shaped robodebt’s most devilish details – and their work in government continues

Nudging was an aspect of the Australian Government's unlawful "robodebt" scheme.

1,234

“We've done a lot, but we've maintained a singular focus. I would continually just bring us back: ‘we just focus…

1,218

“I think that the main thing that happened is if you're going to create a bit of a space where…

1,512

How could such a poorly conceived, designed and implemented project ever manage to get off the drawing board, squirm its…

1,358

Failure demand is caused when processes don't meet the needs of customers. Centrelink needs to get serious about fixing failure…

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