avatars
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Artificial intelligence
When AI appears female, it helps women speak up at work
When women were in the minority, the presence of a female-sounding AI avatar encouraged them to participate more.
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Tools & methods
Twelve tools to integrate with knowledge management practices for better customer experiences
KM practice tools to establish new relationships with your 3 overarching customer avatars: Compliers, Begrudgers, and Toddlers.
