Because You Need to Know – Dr. Liz Herman

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Dr. Liz Herman is a director of knowledge management (KM) at Senture, LLC, which specializes in providing large-scale, complex contact center services. She has provided KM solutions for both commercial and United States Government agencies for over 25 years, and recently concluded a KM effort with the United States Department of Agriculture enabling it to provide accurate and timely content to its farmers, ranchers, and producers through a central knowledge base.

She holds a PhD in Applied Management and Decision Sciences with a KM specialization, an MA in English with a Rhetoric, Composition, and Professional Communication specialization, and a BA in Journalism. She is PMP certified and was recently honored as an Associate Fellow by the Society for Technical Communication for her contributions to the field.