knowledge loss
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ABCs of KM
A yardstick for critical knowledge for business resilience
Business continuity planning should include the identification of critical knowledge and the measures that should be taken to ensure its…
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Brain power
The impact of departing employees on firm performance
Firms should invest in their employees, but should be aware of the potential for extreme events to undermine some of…
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Brain power
How leaking knowledge can derail quality improvements
Quality performance improves over time, however there are also instances where quality declines due to knowledge leakage.
