ABCs of KM
A yardstick for critical knowledge for business resilience
Business continuity planning should include the identification of critical knowledge and the measures that should be taken to ensure its…
The impact of departing employees on firm performance
Firms should invest in their employees, but should be aware of the potential for extreme events to undermine some of…
How leaking knowledge can derail quality improvements
Quality performance improves over time, however there are also instances where quality declines due to knowledge leakage.