government

Evidence for KM practice

Stephen Bounds28 Jan 2016
1,356

Failure demand at the heart of dissatisfaction with Centrelink

Failure demand is caused when processes don't meet the needs of customers. Centrelink needs to get serious about fixing failure…
Systems & complexity

RealKM Magazine24 Aug 2015
1,375

System Failure: Why governments must learn to think differently

System Failure provides an introduction to systems thinking and why it is of critical importance. The traditional model of public…

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Failure demand at the heart of dissatisfaction with Centrelink

System Failure: Why governments must learn to think differently