customer KM
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ABCs of KM
Knowledge management in the banking industry: The Banking Knowledge Management Model (BKMM)
The Banking Knowledge Management Model (BKMM) is based on the concept of knowledge management postulated by Wiig and Prusak.
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Customer KM
What do we know about customer knowledge management, and what more do we need to know?
Antecedents, consequences, and moderators of customer KM, suggested avenues for future research, and some definitional issues.
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ABCs of KM
What are the potential knowledge management (KM) disciplines in an interdisciplinary approach to KM?
A recent paper suggests that KM may successfully exist as a cluster of divergent schools of thought. These could potentially…
