customer KM

Customer KM

Bruce Boyes26 Sep 2022
1,076

What do we know about customer knowledge management, and what more do we need to know?

Antecedents, consequences, and moderators of customer KM, suggested avenues for future research, and some definitional issues.
ABCs of KM

Bruce Boyes21 May 2021
2,923

What are the potential knowledge management (KM) disciplines in an interdisciplinary approach to KM?

A recent paper suggests that KM may successfully exist as a cluster of divergent schools of thought. These could potentially…

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What do we know about customer knowledge management, and what more do we need to know?

What are the potential knowledge management (KM) disciplines in an interdisciplinary approach to KM?