change
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In the know
In the know: 1. KM Peer Mentoring Program 2026-2027 launched | 2. Storytelling for Systems Change story-kit
In the know is a regular roundup of knowledge management (KM) items of interest.
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ABCs of KM
Employees are a key (and often overlooked) source of strategic insight
Research finds that employees, rather than outside experts, have the most useful knowledge during turbulent times.
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Brain power
Why relationships at work matter more than you think
Two metaphors—pipes and prisms—can help to explain how relationships shape success at work.
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In the know
In the know: 1. Guidebook for Deliberative Engagement | 2. Surfacing Worldviews of Change
In the know is a regular roundup of knowledge management (KM) items of interest.
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Arts & culture in KM
Forum theatre: engaging knowledge to change outcomes and consequences [Arts & culture in KM part 20]
A play is performed in a participatory format to engage the knowledge, aspirations, and capacities of the public.
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Book reviews and releases
Book release – fRAGmentation: The Power of e Pluribus Unum, by Dr Alex Bennet
The paradox of fragmentation is rooted in its ability to simultaneously challenge and stimulate systems. This dual nature is explored…
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ABCs of KM
From networks to systems of influence: The role of emergence in change
How can people turn a common cause and vision of what’s possible into change? Can networks and communities of practice…
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Brain power
The role of frames and framing in communication and change
Frames are mental structures that shape the way we see the world. They shape our goals, plans, actions, and what…
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ABCs of KM
Integrating change management with a knowledge management framework
Integrating the ADKAR change model and an intangible asset and KM framework based on ISO 55001 and ISO 30401.
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Tools & methods
Change planning: Dreamer, realist, critic
This process is also referred to as Walt Disney circle, Disney creative strategy, and Disney brainstorming method.
