Lexicon
At the core of Inbenta’s technology, there is a unique map of millions of lexical relationships that help our chatbots and search engines find the right answer from your database without any data training.
Discover a repository of ‘common sense’ that will help power your self-service solutions from day one after launch.
Inbenta Lexicon, 3 layers of knowledge for zero-training,
high-performing solutions
The Inbenta Lexicon is a proprietary database that describes a human language and the world where that language is spoken, using symbols and their semantic relationships. Coupled with our Symbolic AI technology, this Lexicon is what makes our Customer Interaction Management Platform so powerful.
In a nutshell, our Lexicon is like a huge dictionary that contains hundreds of thousands of semantic relationships. It is organized into three “layers”:
Common basic knowledge
First layer
The first layer is the base layer, meaning that it is a common layer that defines a specific language (English, Spanish, French, Portuguese, Japanese, etc).
Industry-specific knowledge
Second layer
The second layer is common for specific sectors or industries such as banking and financial services, e-commerce, insurance, travel, telecommunications, etc.
Customer-specific knowledge
Third layer
The third and last layer is specific to each of our customers and ensures that matching between users’ questions and the answers contained in the knowledge base is optimized by adding the specific vocabulary used by each customer.
The most complex Lexicon, without lengthy training
Our team of computational linguists is constantly expanding and improving the Lexicon so that its comprehension of the world gets better and better every day.
Customers can also improve the Lexicon thanks to the Lexicon Editing Tool. Both linguists and customers are also assisted by automatic processes and machine learning-based tools that help them bulk-feed the lexicons with data obtained from the analysis of a corpus of user questions and indexed contents.
Our Lexicon is built on the basis of the Meaning-Text theory and doesn’t require lengthy training. As soon as we plug our customer’s content into our Lexicon and Symbolic AI-fueled NLP technology, our Customer Interaction Management Platform is able to understand the meaning of users’ queries and help them find accurate answers to their questions. It adapts depending on the context detected and enables the Inbenta platform to operate efficiently in production and continue to improve over time.
Hear it from our customers
“A very developed general Lexicon.
It is a solution, or rather a galaxy of solutions, in constant evolution and
able to manage a very large knowledge base.”
Tanguy V.
Head of Innovation & Digital uses – Remote customer relations
Insurance, 10,001+ employees
Integrating Inbenta
with your business
Request a demo to see live examples
and results procured by Inbenta’s patented NLP.
- Discover the lexicon and its features
- See how easy it is to get started
- Dive into use cases similar to yours
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