Elsevier

Business Horizons

Volume 66, Issue 1, January–February 2023, Pages 87-99
Business Horizons

Artificial intelligence and knowledge management: A partnership between human and AI

https://doi.org/10.1016/j.bushor.2022.03.002Get rights and content
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open access

Abstract

Emerging artificial intelligence (AI) capabilities will likely pervade nearly all organizational contours and activities, including knowledge management (KM). This article aims to uncover opportunities associated with the implementation of emerging systems empowered by AI for KM. In doing so, we explicate the potential role of AI in supporting fundamental dimensions of KM: creation, storage and retrieval, sharing, and application of knowledge. We then propose practical ways to build the partnership between humans and AI in supporting organizational KM activities and provide several implications for the development and management of AI systems based on the components of people, infrastructures, and processes.

Keywords

Artificial intelligence
Deep learning
Knowledge management
Knowledge scientists
AI champions

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