Tools & techniques
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Twelve tools to integrate with knowledge management practices for better customer experiences
KM practice tools to establish new relationships with your 3 overarching customer avatars: Compliers, Begrudgers, and Toddlers.
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Understanding Diversity Primer – Integration and Implementation Insights
Diversity is a very important aspect of knowledge management (KM). The Understanding Diversity Primer provides valuable insights relevant to KM.
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Open Knowledge Maps – Map a research topic
Open Knowledge Maps is a visual search engine that assists the discovery of scientific knowledge.
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Sensors are everywhere
As knowledge managers, should we limit the amount of information that sensors can collect?
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How we communicate, what we value – even who we are: 8 surprising things data science has revealed about us over the past decade
A new generation of data analytics tools has given researchers insight into fundamental questions.
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Stakeholder Engagement Primer – Integration and Implementation Insights
Multi-stakeholder processes are important in knowledge management (KM), but how to effectively engage stakeholders?
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Engaging stakeholder knowledge: 60 tools and methods for multi-stakeholder partnership processes
Tools and methods to engage the diverse knowledge of stakeholders and stakeholder groups in decision-making processes.
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Knowledge Bird’s report on the top 5 enterprise support platforms and their pros & cons
The pros and cons of 5 knowledge-enabled enterprise support platforms, including Zendesk, Dixa + Elevio, Jira + Confluence, ServiceNow, and…
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New game allows players to see how they might fare in the future of work
The game aims to prompt players to ponder what kind of knowledge and skills might be required in the future,…
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COVID-19 prompts action to bridge America’s digital divide
Why are so many Americans opposed to lockdowns? COVID-19 is wickedly complex, and when we start to explore that complexity…
