Tools & tech
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Knowledge Bird’s report on the top 5 enterprise support platforms and their pros & cons
The pros and cons of 5 knowledge-enabled enterprise support platforms, including Zendesk, Dixa + Elevio, Jira + Confluence, ServiceNow, and…
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New game allows players to see how they might fare in the future of work
The game aims to prompt players to ponder what kind of knowledge and skills might be required in the future,…
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COVID-19 prompts action to bridge America’s digital divide
Why are so many Americans opposed to lockdowns? COVID-19 is wickedly complex, and when we start to explore that complexity…
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Are we entering a new world of remote work?
A surprisingly large proportion of our jobs can be done remotely, but remote work is not a one-size-fits-all concept.
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The use of gamification in knowledge management processes
A new study investigates the use of gamification in knowledge management (KM) processes through a systematic literature review of recent…
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What Twitter can tell us about the health of a community
While Twitter doesn’t provide a representative sample of the population, it can nonetheless reveal useful data.
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‘Digital twins’ can help monitor infrastructure and save us billions
“Digital twins” are 3D-visualisation of in-service infrastructure that can be used to monitor infrastructure performance under various service conditions and…
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Report review – State of Community Management 2020
The State of Community Management 2020 report offers useful insights, but has a very narrow focus on community platforms from…
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Simple data visualisations have become key to communicating about the COVID-19 pandemic, but we know little about their impact
Visual representations of data are playing a significant role in COVID-19 communication, so the public’s ability to make sense of…
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People are happy to share data if it improves government service
A majority of survey respondents said they are open to sharing their personally identifiable information if it meant a better…