Brain power
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Getting to the heart of the problems with Boeing, Takata, and Toyota (part 4): Embracing a different approach to knowledge management
A complex system can only be understood by understanding the small particular parts of day to day interaction. In order…
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How machine learning can improve patient communication
Using machine learning enabled an understanding of how the effectiveness of outreach programs differed markedly across both time and patients.
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From robodebt to racism: what can go wrong when governments let algorithms make the decisions
Algorithms can take much of the hard work out of tough decisions. But to avoid problems like the Robodebt debacle…
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Disclosing COVID-19 cases in public is more effective than lockdown
Lockdown strategies are a blunt instrument with health risks and economic consequences. The public knowledge sharing approach in South Korea…
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Because You Need to Know – Dr. Irma Becerra
Marymount University President Dr. Irma Becerra discusses the university's response in the COVID-19 pandemic – meeting the challenge of creating…
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Challenge-led system mapping: A knowledge management approach
A newly published handbook provides a step-by-step guide to challenge-led system mapping, with knowledge management an essential aspect in the…
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Call for papers: Mass collaboration and knowledge management
A forthcoming journal special issue will explore mass collaboration and knowledge management in the context of COVID-19. The call for…
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A systems exploration of the COVID-19 crisis
Intervening in one part of a complex system can fail to successfully address a problem, or have unintended consequences in…
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The knowledge disruption from fast and frugal innovation in response to COVID-19
What does this knowledge disruption mean for knowledge management (KM)?
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Why statistics need narrative in order to stick
Telling stories when communicating can make the speaker appear more warm and trustworthy.