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Because You Need to Know – Joseph A Michelli

Exploring the universe of human experience with Joseph A. Michelli

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times’ #1 bestselling author. His books include:

  • Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
  • The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
  • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
  • Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People
  • The Zappos Experience: 5 Principles to Inspire Engage and WOW
  • Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
  • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
  • When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the “World- Famous” Pike Place Fish Market in Seattle
  • Customer Magic: The Macquarie Way – How to reimagine customer experience to transform your business.
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Edwin K. Morris

Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces the educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns.

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