Because You Need to Know – Dr Candice Borgstein

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Dr Candice Borgstein is a Knowledge and Communication Design Specialist, with over 15 years of experience managing and designing strategic communications for digital finance solutions, financial inclusion, and various private and not-for-profit stakeholder projects. These projects are located across Sub-Saharan Africa, specifically Botswana, eSwatini, Lesotho, Mozambique, Nigeria, Rwanda, South Africa, and Zimbabwe.

At the most intrinsic level, the goal of Candice’s work is to leverage her skills and expertise to demonstrate that communications is an instrumental function in any organization, and contributes to market information, poverty reduction, and knowledge sharing that is data-driven, evidence-based, and responsive to the needs of different audiences. Candice envisages this will ultimately facilitate appropriate information, promote advocacy, build brand reputation, and develop resilient, productive, and well-positioned organizations to attract investment and realize their goals through teamwork and innovation.

She is currently the Communications Manager at FinMark Trust. In her time at FinMark Trust, Candice has worked on communication and business strategy alignment, event planning with content and collateral support, stakeholder engagement and negotiations with regulators and regional hubs, and content creation and curation.

Candice holds a PhD in approaches to the interpretation and visualization of data in a dynamic digital world, an MBA from Steinbeis University in Germany, and a degree in Information Design. She participated in the first AI-KM certification from the KMGN. Candice sits on Knowledge Management South Africa (KMSA) board and is the KMSA AI Committee chair.

Candice is also co-author of the RealKM Magazine the article Artificial intelligence (AI) and knowledge management (KM): two sides of the same coin?