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APQC Podcast – Big Changes Ahead for Knowledge Management with Bruce Boyes

On this APQC podcast, APQC’s Mercy Harper Talks with RealKM’s Bruce Boyes about how knowledge management (KM) needs to be more evidence-based and integrate a wider range of perspectives, the parallels between KM and sustainability, and much more.

APQC (American Productivity & Quality Center) is considered the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). They’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell helped to establish KM as a vital business discipline in 1993.

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Also published on Medium.

Bruce Boyes

Bruce Boyes ( is a knowledge management (KM), environmental management, and education professional with over 30 years of experience in Australia and China. His work has received high-level acclaim and been recognised through a number of significant awards. He is currently a PhD candidate in the Knowledge, Technology and Innovation Group at Wageningen University and Research, and holds a Master of Environmental Management with Distinction. He is also the editor, lead writer, and a director of the award-winning RealKM Magazine (, and teaches in the Beijing Foreign Studies University (BFSU) Certified High-school Program (CHP).

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