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COVID-19 and Digital Workplaces – Status Report

This article is part of a series of articles exploring the COVID-19 coronavirus pandemic from a knowledge management perspective. 

The COVID-19 pandemic is having a huge impact on people, the organizations they work in, and the economy in general. Organizations are suddenly engaged in the greatest experiment in remote working that the world has ever seen. How is this crisis impacting (and impacted by) the digital workplace programs that organizations have in place?

James Dellow and Matt Moore talked to a number of Australian organizations, large and small, and produced a status report1 on the current issues that organizations face around remote work, how they are solving them now, and what they will need to do in the future.

The report findings were presented in a webinar on Monday 23 March 2020. As part of the webinar, Richard Claydon contributed an international perspective from Hong Kong. The webinar was recorded and can be viewed in the video above, and there is also an audio-only recording.

James Dellow is a world expert on digital workplaces. He is a human-centred designer – applying user-centred design, visual thinking and corporate ethnographic techniques to my work – and a technology strategist.

Matt Moore is an Industry Fellow in the Faculty of Arts & Social Sciences at University of Technology Sydney.

Richard Claydon is based in Hong Kong and has been an astute commentator on COVID-19 and work practices over recent months. He is CEO of RoundPegz, a community of disruptive thinkers and rebel talents helping leaders and companies better manage the turbulence of and cope with the Black Swans of the contemporary business environment. He teaches the Leadership Module for Macquarie Business School’s Global MBA program.

Header image source: hamonazaryan1 on Pixabay, Public Domain.


  1. Moore, M., & Dellow, J. (2020). Pandemic of Under Preparedness. Journal of Health Information and Libraries Australasia, 1(2), 11-28.
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RealKM Magazine brings managers and knowledge management (KM) practitioners the findings of high-value knowledge management research through concise, practically-oriented articles.

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