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COVID-19 and Digital Workplaces – Status Report

This article is part of a series of articles exploring the COVID-19 coronavirus pandemic from a knowledge management perspective. 

The COVID-19 pandemic is having a huge impact on people, the organizations they work in, and the economy in general. Organizations are suddenly engaged in the greatest experiment in remote working that the world has ever seen. How is this crisis impacting (and impacted by) the digital workplace programs that organizations have in place?

James Dellow and Matt Moore talked to a number of Australian organizations, large and small, and produced a status report on the current issues that organizations face around remote work, how they are solving them now, and what they will need to do in the future.

The report findings were presented in a webinar on Monday 23 March 2020. As part of the webinar, Richard Claydon contributed an international perspective from Hong Kong. The webinar was recorded and can be viewed in the video above, and there is also an audio-only recording.

James Dellow is a world expert on digital workplaces. He is a human-centred designer – applying user-centred design, visual thinking and corporate ethnographic techniques to my work – and a technology strategist.

Matt Moore is an Industry Fellow in the Faculty of Arts & Social Sciences at University of Technology Sydney.

Richard Claydon is based in Hong Kong and has been an astute commentator on COVID-19 and work practices over recent months. He is CEO of RoundPegz, a community of disruptive thinkers and rebel talents helping leaders and companies better manage the turbulence of and cope with the Black Swans of the contemporary business environment. He teaches the Leadership Module for Macquarie Business School’s Global MBA program.

Header image source: hamonazaryan1 on Pixabay, Public Domain.

Also published on Medium.

Bruce Boyes

Bruce Boyes ( is editor, lead writer, and a director of the award-winning RealKM Magazine ( and currently also teaches in the University of NSW (UNSW) Foundation Studies program in China. He has expertise and experience in a wide range of areas including knowledge management (KM), environmental management, program and project management, writing and editing, stakeholder engagement, communications, and research. Bruce holds a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics). With a demonstrated ability to identify and implement innovative solutions to social and ecological complexity, Bruce's many career highlights include establishing RealKM Magazine as an award-winning resource for knowledge managers, using agile and knowledge management approaches to oversee the implementation of an award-winning $77.4 million river recovery program in western Sydney on time and under budget, leading a knowledge strategy process for Australia's 56 natural resource management (NRM) regional organisations, pioneering collaborative learning and governance approaches to support communities to sustainably manage landscapes and catchments, and initiating and teaching two new knowledge management subjects at Shanxi University in China.

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