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Because You Need to Know – John Coles
Catch all the new exciting details about the International Standards Organization (ISO) standard for knowledge management.
This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.
John Coles works with organizations on business optimization, knowledge management, and digital transformation. He has 25 years’ experience working at Apple, Dell, and Booz Allen Hamilton with a focus on effective knowledge flow across organizations. Specialties include developing internal and external customer journeys to create an effortless experience. In addition, John is a member of the International Standards Organization, where he is helping define the ISO Knowledge Management Standard, ISO 30401.
