Because You Need to Know – Aprill Allen

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services. See also the series of articles on customer KM.

Aprill Allen is managing director and principal consultant of Knowledge Bird. As a certified Knowledge Centered Service^Ⓡ trainer, she helps customer support teams and IT service desks work more effectively with organizational know-how in order to serve their customers better. Aprill also monitors emerging knowledge tech, is an angel investor, and advises growing startups needing to scale their customer service functions.