ABCs of KM

Developing a KM maturity assessment that supports action planning

I have always been very cautious about knowledge management (KM) maturity assessments. They carry a lot of assumptions about how KM should be implemented, that may not always be true for everybody. They often have features that get in the way of action planning that really matches the need of the organisation concerned. They can just be paper exercises to support a check-box mentality rather than supporting a real capability development.

Then late in 2016, we were challenged by a client to look at whether we could design something that would overcome these challenges. This white paper describes the thinking and design process we went through, and contains the content of the post-pilot KM maturity assessment that we ended up with, which we are releasing under a Creative Commons Share-Alike license. Enjoy!

Article source: Developing a KM Maturity Assessment that Supports Action Planning by Straits Knowledge.

Straits Knowledge is the very first Gold Patron of RealKM Magazine.

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Patrick Lambe

A globally recognised knowledge management (KM) practitioner, Patrick was originally trained in Information and Library Science. He arrived in KM via a second career in training and development, and has been based in Singapore for 26 years. Patrick is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Oxford: Chandos 2007), co-author with Nick Milton of The Knowledge Manager's Handbook (London: Kogan Page 2016), Visiting Professor in the KIM PhD programme at Bangkok University, President of the International Society for Knowledge Organization Singapore Chapter and a member of the editorial advisory board of the Journal of Knowledge Management, Knowledge Management For Development Journal, and Journal of Entrepreneurship, Management and Innovation. His 2011 paper on the history of knowledge management "The Unacknowledged Parentage of Knowledge Management" won a Highly Commended Award in the Emerald Literati Network Awards for Excellence 2012.

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